Which method helps ensure inmates with limited literacy understand provided information?

• A. Use complex language and long sentences
• B. Rely on visuals without checking comprehension
• C. Teach-back or paraphrase to confirm understanding; use simple sentences and common words; short paragraphs
• D. Provide information only in writing

Answer: (C)

Clear communication for inmates with limited literacy relies on plain language and verifying understanding. Use simple sentences, common words, and short paragraphs so the key message is easy to grasp and remember. The teach-back approach—asking the person to restate or paraphrase what was explained—creates a feedback loop that confirms what they understood and surfaces any misunderstandings to fix right away. Relying on visuals alone can miss misinterpretations, and providing information only in writing assumes the reader can understand and retain it. Combining plain language with teach-back ensures the message is understood, enhancing safety and accuracy in how information is conveyed.