Which is one element of active listening?

• A. Facing the speaker
• B. Eye-contact
• C. Taking notes
• D. Speaking clearly

Answer: (B)

Eye-contact signals that you are actively listening. It shows you are paying attention, helps you notice the speaker’s emotions and nonverbal cues, and fosters trust, which is especially important in corrections where de‑escalation and clear communication matter. Maintaining appropriate eye-contact also helps you stay focused on what the speaker is saying, improving your ability to understand and respond accurately. Other behaviors like turning your body toward the speaker or taking notes support listening, and speaking clearly relates to your own delivery, not the act of listening itself. So, the direct display of attentiveness through eye-contact is the clearest indicator of active listening.