What should be documented when an inmate requests family contact or visitation?

• A. The final decision only.
• B. The request details, eligibility, times requested, and the decision; ensure security protocol compliance.
• C. Only the times.
• D. Only the staff opinion.

Answer: (B)

Recording inmate requests for family contact or visitation should capture the entire action: the details of what was requested, who is eligible under the rules, the exact times requested, and the final decision, all while showing that security procedures were followed. This full record is essential because it creates a transparent, auditable trail that supports due process and fair treatment, helps with scheduling and logistics, and ensures compliance with policy and safety requirements. If you only document the final decision, you lose the context of what was asked and the basis for the ruling; documenting only the times omits whether the request met eligibility or the rationale behind the decision; and documenting only staff opinions lacks the inmate’s request and the formal outcome. Including all elements—request details, eligibility, requested times, the decision, and security compliance—provides a complete, defensible record that protects rights and maintains institutional safety.