Use what type of questions to promote communication without limiting the other person's responses to short or one-word answers?

• A. Leading
• B. Closed-ended
• C. Open-ended
• D. Rhetorical

Answer: (C)

Open-ended questions invite more than a yes or no, encouraging the other person to share thoughts, feelings, and details. This type of questioning fosters genuine dialogue, helps you understand their perspective, and builds rapport, which is especially important in corrections contexts where you’re looking to gather information or de-escalate a situation. By asking things like “What happened that led to this?” or “Can you tell me more about what you’re feeling right now?” you create space for the person to express themselves in their own words.

Leading questions steer toward a particular answer, which can bias the response. Closed-ended questions produce only yes/no or brief facts, limiting depth and understanding. Rhetorical questions are often for emphasis and not intended to solicit an actual reply, so they don’t reliably gather useful information.