Maintaining a professional and courteous relationship may help you do what in tense situations?

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Staying professional and courteous in tense moments helps you de-escalate. When you stay calm, use respectful language, and listen with intention, you reduce the other person’s defensiveness and lower the emotional intensity, making it easier to steer the situation toward a safe, constructive resolution. Escalating would raise tension; ignoring leaves the issue unresolved and potentially unsafe; detaching can sever communication and increase the risk of harm or misunderstanding. So the best approach is to de-escalate.