How should staff verify facts before addressing concerns about rumors?

• A. Repeat rumors to confirm content.
• B. Verify facts through approved channels, then share accurate information.
• C. Suppress all information.
• D. Respond with emotion.

Answer: (B)

Verifying facts through official channels before addressing rumors is essential to prevent misinformation and maintain trust. When rumors arise, staff should first check what is actually known with approved sources—supervisors, the public information office, unit logbooks, or policy documents. Once facts are verified, share a clear, factual update with those who asked or who could be affected. This approach reduces confusion, prevents unnecessary alarm, and keeps communication consistent across the department. It also supports accountability and protects staff from spreading unverified claims.

Repeating rumors without verification spreads misinformation. Withholding information entirely can leave people guessing and fuel fear. Responding emotionally can come across as unprofessional and may escalate concerns.